Return and Exchanges
If you are for any reason unhappy with your purchase, please let us know and we will do our best to make it right via refund or exchange. We accept returns and exchanges within the first 168 hours of receiving the item. Items should be returned in unused condition with receipt of purchase.
Items that are purchased on sale are non-refundable and non-exchangeable.
Please note it may take up to 28 days for a return via Australia Post to be processed and We are unable to refund the cost of postage and packing for items deemed by You to be unsuitable.
If you are unhappy with your purchase, you may exchange for another item of equal value. However, shipping charges will be billed to you for the new item being exchanged.
If an item is deemed to be faulty, either a replacement (from products that are currently in stock) or store credit of the sale price will be given. Due to the individuality and uniqueness of our products, we may not be able to replace an item with exactly the same item but we will work with you to find the best solution.
Returning via Australia Post
If returning Your items via Australia Post, complete all relevant details on the Returns Slip, including the reason for return. Securely repack the items being returned in the original packaging and include the completed Returns Slip. The Returns Label received with Your order should be fixed over the original delivery label on the front of Your parcel.
Please ensure a Certificate of Posting is obtained when depositing Your parcel with Australia Post. This should be kept in a safe place as it bears a unique reference number which is used to trace Your parcel should it fail to be delivered to Us. We will be unable to make a refund in the event that Your parcel is lost without sighting Your Certificate of Posting.
Returns Policy for International Customers
In the instance that you are not completely satisfied with your order, please let us know and we will happily refund your purchase. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration fee.
Products can be returned by post to our online store located in Australia. The address details can be found on the tax invoice included in your order.
Return postage costs will be at your expense unless the item/s received are faulty or not as ordered. In this instance, please contact customer service here.
We encourage you to return your parcel via registered postal services as all return parcels remain the responsibility of the purchaser until received by Maysara Swimwear.
To obtain a Refund you must meet the following return policy conditions;
• item/s must be returned within 7 days of receipt;
• item/s must be in original saleable condition with all labels/tags attached; and
• the Tax Invoice/Receipt must be provided as proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
All returns should be addressed to:
Maysara Swimwear, 3 Pavasovic Place, Bonnyrigg Heights, NSW 2177, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
WE DO NOT OFFER REFUNDS ON ITEMS PURCHASED ON A SALE OR PROMOTION.